BPO Jobs for Freshers at Amazon Hyderabad from 13th to 18th June 2016

BPO Jobs for Freshers at Amazon Hyderabad from 13th to 18th June 2016 

Amazon Job Vacancies in Hyderabad for freshers as Customer Service Associate  position. Amazon invite Freshers and Experienced candidates with good communication skills. You can also check Amazon Placement Papers to clear the interview. 

Company Name     Amazon

Qualification             Any Graduate

Experience             0 - 5 Years

Job Location             Hyderabad

Job Role                     Customer Service Associate

Salary                     1,75,000 - 3,50,000 P.A

Industry                     BPO / Call Centre / ITES

Website                     www.urlifepath.in

Job Description:

An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. 

Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment. 

Knowledge & Skills Required:

Communication Skills:

    Excellent communication skills (written and verbal)

    Ability to communicate correctly and clearly with all customers

    Excellent documentation skills

    Good comprehension skills ability to clearly understand and state the issues customers present

    Ability to concentrate follow customers issues without distraction to resolution

    Good composition skills ability to compose a grammatically correct, concise, and accurate written response

    Work successfully in a team environment as well as independently

Computer Knowledge/Skills:

    Ability to use a desktop computer system

    Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer

    Excellent typing skills

    Demonstrates understanding of the Internet, Amazon.com website, and competitor websites

    Demonstrates an ability to successfully navigate websites

    Demonstrates a proficient knowledge of email applications

    Demonstrates an ability to learn in various media 

    Ability to successfully adapt to changes in the work environment Customer Focus

    Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced             environment

    Ability to empathize with and prioritize customer needs

    Demonstrates interpersonal skills with a diverse customer base

    Demonstrates conflict resolution, negotiation, and de-escalation skills

    Demonstrates ownership to resolve challenging customer issues, escalating when necessary

    Ability to determine customer needs and provide appropriate solutions 

    Maintain regular and reliable attendance, including the daily schedule as assigned

    Flexible with the working schedule; may be expected to work weekends, holidays and events

    Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

Problem Solving Skills:

    Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned

    Ability to approach problems logically and rationally

    Action oriented and self-disciplined

    Organized and detail-oriented

    Ability to quickly and effectively prioritize work time in various departments to meet business need

    Ability to maintain composure in highly escalated situations

    Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service

Selection Process:

    Aptitude Test
    Technical Interview
    HR Interview

Document Required (Original and Photocopies):

    SSC Marksheet
    HSC/Diploma Marksheet
    Graduation & Post Graduation all years’ mark sheets
    Photo ID proof (Pan Card/ Passport / Driving License / College ID)
    2 photographs
    Resume

Walk in Date: 13th to 18th June 2016

Time: 10 AM  - 1 PM

Interview Venues:

Amazon Development Centre India Private Limited,

Building No: 9, 10th floor, Mind Space IT Raheja Park,

Hitec City, Hyderabad - 500081.