walkin for Customer Service Inbound Voice Process from 8 to 10 june at chennai
Citibank, N.A
Skills : Customer Service Inbound Voice Process Inbound Upselling call centre banking process fresher
Experience Required : 0 - 2 Year(s)
Job Location : Chennai
Skills : Customer Service Inbound Voice Process Inbound Upselling call centre banking process fresher
Experience Required : 0 - 2 Year(s)
Job Location : Chennai
Website : www.bookofcareer.com
Job Description :
Displaying complete onus to the customers query/problems
Delivering service with requisite Courtesy and Accuracy
Nil Defects (100% adherence to product and process)
Ensuring Nil Customer complaints
Ensuring excellent SLS scores
Escalating/highlighting customer problem incidences
Adherence to service and sales compliance
Cross Selling/upselling on set products (assets and liabilities products)
Ensuring Process efficiency by achieving set targets of call quality
Walkin Date : 06/08/2016 - 06/10/2016
Walkin Time : 09:00 a.m
Walkin Venue :
Citibank, No 148, 10th Floor, Acropolis, Next to Savera Hotel, R K Salai, Chennai - 600004.
Job Description :
Displaying complete onus to the customers query/problems
Delivering service with requisite Courtesy and Accuracy
Nil Defects (100% adherence to product and process)
Ensuring Nil Customer complaints
Ensuring excellent SLS scores
Escalating/highlighting customer problem incidences
Adherence to service and sales compliance
Cross Selling/upselling on set products (assets and liabilities products)
Ensuring Process efficiency by achieving set targets of call quality
Walkin Date : 06/08/2016 - 06/10/2016
Walkin Time : 09:00 a.m
Walkin Venue :
Citibank, No 148, 10th Floor, Acropolis, Next to Savera Hotel, R K Salai, Chennai - 600004.
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