Excellent Career @ First Source Bpo Contact Kanmani Hr 9600167047
Firstsource Solutions Ltd.
0 - 3 yrs
Chennai
Firstsource Solutions Ltd. Careers
Salary : 1,00,000 - 2,00,000 P.A. No Night Shifts For Female ,
Job Description:
First source solution ltd BPO
Designation E-Mail Support Executive
Required skill set:
Excellent communication skills (Mandatory)
Typing speed - 25 to 30 Accuracy should be above 85% (Mandatory)
Freshers can also apply
Qualification :
Any UG Graduates are Eligible
B.E / B.Tech - 2014 / 2013 / 2012 / 2011 are Eligible
B.E / B.Tech 2015 with Excellent communication skills are Eligible
MCA / MBA 2015 passed out are NOT Eligible.
Candidates those who have International voice process experience will be an added advantage.
Salary & Shift timings: _
Salary : 12K to 16K
For Female : No Night shifts
For Male : Rotational shift
Notice period : Immediate joining
Contact Person Kanmani (HR)-9600167047
Note : Interested candidates Kindly walk-in to the following Venue
First source solution ltd
Aneja towers,
4&5, Developed plot estate,
OMR Road,
Perungudi,
Chennai-600096
Landmark: Near Maruti Suzuki Showroom
(Mention Kanmani HR on Top of your Resume)
Date & Timing 5th April 2016 to 9th April 2016 (10 AM to 4 PM)
Job Description:
To operationally manage Non Voice Process
Respond to Query/Complaint/Request from customers including follow-up and close looping (Voice
and Email). Support includes (applicable to all processes/queues):
Internal mails from executives on behalf of customer.
Resolving logs received at Customer Service related to Written Correspondence.
Coordination with resolution owners & sending final confirmation/acknowledgement to customers
for forwarded logs (complaint/ request).
Retention Activity Online retention to be maintained by retaining customers who insist to cancel line
by sending an email.
Call back customers for identified cases if required to ensure complete customer satisfaction before
closure of case.
Key operational deliverables will constitute:
Provide higher first transaction resolution for all queries requests and complaints received
Minimum repeat mails from customers
Faster reply to customer mails with minimum turnaround time
Retain customers from voluntarily cancel requests
Note If the Job is not suitable for your profile kindly ignore it.
Contact Person Kanmani.
Contact Number - 9600167047
**** Kindly Refer your Friends ****
Regards,
Kanmani
9600167047
Talent Acquisition
Salary:INR 1,00,000 - 2,00,000 P.A. No Night Shifts For Female , Incentives
Industry:BPO / Call Centre / ITES
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Voice
Role:Associate/Senior Associate -(NonTechnical)
Keyskills
BPO Customer Service Voice Process Customer Care Inbound Calling Semi Voice Communication
Skills Educational Qualification
Desired Candidate Profile:
Education-
UG: Any Graduate - Any Specialization, Graduation Not Required
PG:Any Postgraduate - Any Specialization, Post Graduation Not Required
Doctorate:Any Doctorate - Any Specialization, Doctorate Not Required
Please refer to the Job description above
Company Profile:
Firstsource Solutions Ltd.
Firstsource a leading global provider of business process management services for the position of
CUSTOMER SERVICE EXECUTIVE. We offer a wide range of services across banking and
financial services, telecommunications and media and the healthcare industry.
With over 34,000 employees, Firstsource ranks amongst India's fastest growing BPO companies.
Firstsource is an equal opportunity employer.
Recruiter Name : Ms.Hema Shriyan
Email Address : kanmani.panneerselvam@firstsource.com
visit : www.bookofcareer.com
0 comments:
Post a Comment