Technical Support Analyst Non-voice @ Accenture

1 - 4 Years

Hyderabad / Secunderabad

Openings: 20

Walkin Interview from 6th April to 8th April from 10 AM

Job Description:-

Analyst Profile - The objective of the Agent is to provide world class technical support and Query

management through analysis and problem solving in order to facilitate users to get the most out of

their product experience. Experience with web computing, Android and Chrome devices, and other

current consumer web-enabled technologies is required.

Key Responsibilities / Activities

Communicate bug fixes and new product enhancements to customers

Report enhancement requests received from customer regarding hardware, application, or documentation

Provide customer and technical support to customers through chat and email requests.

Independently identify, troubleshoot, document, categorize and replicate customer problems

and then escalate complex problems according to defined escalation procedures

Find response from Forums and help clients resolve their queries

Process warranty and replacement requests for products.

Retain ownership of all cases throughout the resolution process

Skills Requirements:-

Minimum 24months PC / Tech support experience support on all Google products and on OS systems
Openness to work flexible hours as required, including night shifts and holidays
Excellent email communication skills as previously demonstrated
Excellent verbal, written, and interpersonal communication skills in English
Ability to troubleshoot and resolve technical problems individually or in a team environment
Ability to demonstrate customer empathy, excellent customer diplomacy skills
Ability to manage multiple tasks and priorities including good time management skills
Address customer questions in a timely manner while maintaining a level of quality incommunication that meets or exceeds written expectations.

Time: 10am - 3pm

Venue:

HirePro Consulting,
2nd Floor,
Vaibhav Enclave,
Plot # 83,
Arunodya Colony,
Landmark: Nearby Image hospital,
1-98/7/33/83,
Madhapur,
Hyderabad
Pin: 500081

Contact Person: Sheeba

Please carry below sets of documents :

1) Education (Originals + Photocopies)
2) Experience (Previous and Current Organization)
3) Photo ID Proof, Pan Card (Original and Photocopies)

Note :

Candidates already attended Interview with us in last 3 months may ignore the mail.
This is generic mass mailer, If you are not intended recipient, Please ignore the mail
Please bring your referral / friends who would be interested for this career opportunity.

Salary: Pick & Drop + Free Meals + Performance Incentives
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Associate/Senior Associate -(Technical)
Role: Associate/Senior Associate -(Technical)

Keyskills:

b2cbpobpmccecsaTechnical Supporttech supportTSETSATroubleshootingComputer TroubleshootingTechincal Troubleshooting

Desired Profile

Education:UG -Any Graduate - Any Specialization
PG - Any Postgraduate - Any Specialization
Doctorate - Doctorate Not Required

Company Profile

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions-underpinned by the world's largest delivery network-Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120+ countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

website : www.bookofcareer.com

Contact Details

Recruiter Name : Sheeba Kabeer
Contact Company : Accenture
Telephone : Not Mentioned
Address : Accenture IBC Knowledge Park 4/1, Bannerghatta ,Road , BANGALORE,Karnataka,India

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