American Express Mega Walkin Drive in Gurgaon, Delhi from 8th to 30th June 2016

American Express Mega Walkin Drive in Gurgaon, Delhi from 8th to 30th June 2016

American Express Recruitment in Gurgaon and Delhi for freshers as Dispute Analyst  position

Any Graduate Freshers are eligible to attend this drive

Interested and eligible candidates can directly attend the walkin interview at the below mentioned location

American Express Mega Walkin Drive in Gurgaon, Delhi:

Company Name :       American Express

Qualification :       Any Graduate

Experience :       0 - 5 years

Job Location :       Gurgaon, Delhi

Job Role   :       Dispute Analyst

Industry Type :       BPO / Call Centre / ITES

Salary :       2,25,000 - 3,75,000 P.A.

Website :       www.urlifepath.com

About American Express Company:

We are a global services company and the world's largest card issuer. Our direct relationships with many millions of consumers, businesses and merchants worldwide-combined with our leading edge marketing, information management and rewards capabilities-enable us to offer an array of valuable services that enrich lives, build business success, encourage financial responsibility and create communities of people with common interests.
American Express for 8th consecutive year has been voted among India's top 10 workplaces by the Great Place to Work institute. We ranked 1st in Financial Services, 1st in organizations using analytics to drive Employee Engagement and 1st in best companies Engaging Frontline Staff. We also ranked 2nd in best companies Developing People Managers. We ranked 4th in best companies for Diversity and Inclusion and 4th in best companies for Rewards and Recognition.

Job Description:

At American Express, we serve customers, not transactions. Were widely known for providing superior customer service and have been recognized for a number of achievements including being ranked highest in customer satisfaction within the credit card industry by J.D. Power for seven consecutive years.

Responsibilities:

    Review the disputed claims of AmEx card holders.

    Analyze and decide on accepting or rejecting a disputed claim.

    Respond to all customer queries in a timely and comprehensive manner to ensure customer satisfaction.

    Deliver to the employees, customer and shareholder metrics as per goals.

    Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer     demands to meet their needs and ensure quality service is given at all times.

    Analyze complex information and make sound decisions.

    Balance customer interests with the interests of American Express.

Skills Required:

    Strong written and verbal communication.

    Ability to work in a fast paced metric driven environment with proficient multitasking and navigation in a windows     environment.

    Analytical mind & attention to detail.

    Knowledge of Amex card product would be preferred.

American Express Selection Process:

    Aptitude Test

    Technical Interview

    HR Interview

Document Required (Original and Photocopies):

    SSC Marksheet

    HSC/Diploma Marksheet

    Graduation & Post Graduation all years’ mark sheets

    Photo ID proof (Pan Card/ Passport / Driving License / College ID)

    2 photographs

    Resume

American Express Walkin Details:

Walk-In Date: 

8th to 30th June 2016

Walk-In Time: 

11 AM

Walk In Venue:

Address 1: 

American Express Commercial Block -3,

Zone-6, DLF City Phase-V,

Gurgaon 122009, Haryana.

Address 2: 

BF-1 , 3rd floor ,

Above HDFC bank nearest metro,

Tagore Garden gate no-1,

New Delhi -110027.

Address 3: 

E-2/7-8 Second Floor,

Near Subway, Above VLCC, Main Market,

Malviya Nagar, New Delhi. 110017.

Address 4: 

Flat - 27, 4th Block, Shankar Market,

Near Fire Station, Connaught Place

New Delhi - 110001.