HCL Walkin for Graduates from 2014, 2015, 2016 Batch on 13th June 2016
HCL Recruitment in Noida for freshers as Voice Support position. Any graduate freshers are eligible to attend this drive. Before you attend the interview check HCL Placement Papers for crack the Interview.
Company Name : HCL Technologies Limited
Qualification : Any Graduate
Experience : Freshers
Job Location : Noida
Job Role : Voice Support
Industry Type : BPO / Call Centre / ITES
Website : www.urlifepath.in
About HCL Company:
HCL is a $6.3 billion leading global technology and IT enterprise comprising two companies listed in India - HCL Technologies and HCL Infosystems. Founded in 1976, HCL is one of India's original IT garage start-ups. A pioneer of modern computing, HCL is a global transformational enterprise today. Its range of offerings includes product engineering, custom & package applications, BPO, IT infrastructure services, IT hardware, systems integration, and distribution of information and communications technology (ICT) products across a wide range of focused industry verticals. The HCL team consists of over 90,000 professionals of diverse nationalities, who operate from 29 countries including over 500 points of presence in India. HCL has partnerships with several leading Global 1000 firms, including leading IT and Technology firms. For more information, please visit www.hcl.com
Job Description:
Role:He/she will be responsible in providing 100% voice support to the clients and online technical resolution.
Requirement 1:
Skill sets:
Voice based technical support experience in a global environment
Basic technical knowledge of PCs
Knowledge of MS Outlook troubleshooting, Internet and Networking
Technical Knowledge of operating systems like Windows XP
Good communication and conversation skills (verbal and written)
Willingness to work in 24*7 environment
Requirement 2:
Skill : DC Ops | Work Location : Noida/Chennai/ Bangalore | Experience : Fresher - 6 months |
Role, Responsibilities, and skill sets :
L1 support experience on Windows/Unix Servers, AD, Network Devices
Good troubleshooting skills
Fundamental knowledge of Networks
Exchange/Lotus Notes, Database, Storage & Backup, Job Scheduling.
Excellent Verbal, Email communication skills.
Exposure to any monitoring/ticketing tool, VERITAS Netbackup and Backup Exec.
Willingness to work in 24*7 environment
Work experience with the following:
Any alert monitoring tool e.g.: Net cool, BMC Patrol, NNM, HP OVO, Tivoli etc.
Incident, Problem, Change lifecycle process.
Any ITSM tool e.g.: Remedy, Peregrine etc.
Batch job scheduling.
Start/stop backup jobs.
Backup monitoring tools like Networker.
Generating Reports through Dashboard, Remedy etc.
Responsibilities:
Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructions
Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g. word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software & basic network connectivity problems within SLA (If any)
Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention's
Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact
Administer and provide User account provisioning & activities
Assign work orders / incidents to appropriate support teams and follow up until closure.
Route problems to internal 2nd and 3rd level IT support staff
Escalate complex problem to appropriate support specialists
Routine maintenance updates with other IT staff and business units
Initiates, Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
Provide hardware / software / network problem diagnosis resolution via email/chat/ telephone/web, Monitoring & Management of various IT Infrastructure components for customers end users
Identify, evaluate and prioritize customer problems and escalations
Participate in on-going training and departmental development
Ready to work in rotational shifts, 24 x 7 shifts to provide monitoring of IT infrastructure support
Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g. word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software & basic network connectivity problems within SLA (If any)
Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention's
Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact
Administer and provide User account provisioning & activities
Assign work orders / incidents to appropriate support teams and follow up until closure.
Route problems to internal 2nd and 3rd level IT support staff
Escalate complex problem to appropriate support specialists
Routine maintenance updates with other IT staff and business units
Initiates, Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
Provide hardware / software / network problem diagnosis resolution via email/chat/ telephone/web, Monitoring & Management of various IT Infrastructure components for customers end users
Identify, evaluate and prioritize customer problems and escalations
Participate in on-going training and departmental development
Ready to work in rotational shifts, 24 x 7 shifts to provide monitoring of IT infrastructure support
Selection Process:
Aptitude TestTechnical Interview
HR Interview
Document Required (Original and Photocopies):
SSC MarksheetHSC/Diploma Marksheet
Graduation & Post Graduation all years’ mark sheets
Photo ID proof (Pan Card/ Passport / Driving License / College ID)
2 photographs
Resume
Walk-in Date: 13th June 2016
Walkin Time: 9 AM - 11 AM
Interview Venue:
Arya College of Engineering,
SP-40 B RIICO Industrial Area,
Delhi Road, Near Hotel Le-Meridian,
Kukas, Rajasthan 302028.
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