Technical Support Associate_ Hyderabad Location

Technical Support Associate_ Hyderabad Location

0 - 4 Years

Hyderabad / Secunderabad

Job Description-

Candidate will be involved in Providing Voice & E-Mail Technical Help Desk Services support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP.

Candidate require you to handle inbound calls / emails / chats regarding technical issues for end users.

Work Location: Hyderabad

Shift Required:

Shifts will be 24x7 in nature and can vary depending on geographies supported

Eligibility Criterion:

Bachelor's Degree/ Diploma ( 15 Years + education )

Total Experience: 0-4 Years

Required:

Bachelor's Degree

Proficient knowledge in Connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN

Proficient knowledge in Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting

English: Fluent

Venue Details: (HYDERABAD)

IBM India Pvt. Ltd

Survey No 64, APIIC Software Layout, Raheja IT Park, Phase 2, Madhapur, Hyderabad, Telangana 500081

Contact Person - Padmaja

Interview Time - 11 AM till 3 PM

Interview Date - 6th, 7th, 8th, 9th 10th & 11th June 2016

MANDATORY DOCUMENTS TO BE CARRIED BY APPLICANTS AT THE TIME OF INTERVIEW.

Updated Resume

Copy of this Job Posting

Photo Id proof (PAN Card or Passport or Voter's Card or Driving License or Adhar card) - Original

Highest Qualification Mark Sheets - Soft copy

Offer Letter / Relieving letter - for experienced candidates - Soft copy.

PLEASE DO NOT CARRY BAGS / BACK PACKS AS THEY ARE NOT ALLOWED INSIDE THE IBM PREMISES

Regards,

IBM India Recruitment Team

NOTE - WALKIN'S WILL NOT BE HELD ON DECLARED GOVT HOLIDAYS

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Salary: Not Disclosed by Recruiter

Industry: BPO / Call Centre / ITES

Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category: Associate/Senior Associate -(Technical)

Role: Associate/Senior Associate -(Technical)

Keyskills:

Technical SupportCustomer SupportVoiceHelp DeskInbound Calls HandlingchatInbound Call SupportBPOWalkInWalk - InWalk InFreshergraduatefreshersgraduatescsrtsrcall centrecall center

Desired Profile

Education:UG -Any Graduate - Any Specialization

PG - Post Graduation Not Required

Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required

Company Profile-

IBM has been present in India since 1992. IBM India's solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances.

IBM has been expanding its footprint in India - and has a presence in over 200 cities and towns across the country - either directly or through its strong business partner network. IBM India has clearly established itself as one of the leaders in the Indian Information Technology (IT) Industry - and continues to transform itself to align with global markets and geographies to grow this leadership position. Widely recognised as an employer of choice, IBM holds numerous awards for its industry-leading employment practices and policies.

The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry.

To know more about business units at IBM India, click on the 'About Us' link above.

Contact Details-

Recruiter Name:Padmaja

Contact Company:IBM India Pvt Limited

Telephone:04066956000

Reference Id:34128BR

Website:https://krb-sjobs.brassring.com/TGWebHost/home.aspx?partnerid=26059&siteid=