Walkin for Customer Service, Transportation Operations, Seller Support

Walkin for Customer Service, Transportation Operations, Seller Support

0 - 5 Years

Hyderabad / Secunderabad

INR 1,75,000 - 4,00,000 P.A. Transport, Night Shift Allowance, Over Time Benefits, Sodexo meal vouchers, Performance Incentives (if applicable)

Walkin Interview from 13th June to 18th June from 10 AM

Job Description:

We invite Freshers and Experienced candidates with good communication skills for below role.

Current Roles : 

Transportation Operations Specialist

Customer Service Associate

Seller Support

Walk-in dates : 13th june - 18th june (Monday to Saturday)

Timings: 10AM to 3PM

Venue:

Amazon Development Centre India Pvt. Ltd.

9th and 10th Floor, Building No.9, ,Raheja Mind Space, ,Madhapur, Hyderabad, Telangana,India

Please carry resume, passport size photograph and one Original Govt ID proof for interviews.

Salary Ranges:

Customer Service : 173000/- to 350000/-

Seller Support : 275000/- to 400000/-

Transportation Operation Specialist :  320000/- to 390000/-

Additional Benefits:

Transport, Night Shift Allowance, Over Time Benefits, Sodexo meal vouchers, Performance Incentives (if applicable)

Eligibility Criteria:

Seller Support Associate :  Minimum qualification is Graduation. If B.Tech/M.tech/M.Sc/M.Pharma/MCA, candidates should have minimum 6 months of relevant BPO experience.

TOS  : Minimum qualification is Graduation.

Customer Service Associate  : Minimum qualification is 10+2.

Customer Service Associate:

An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

Knowledge & Skills Required

Communication Skills:

Excellent communication skills (written and verbal)

Ability to communicate correctly and clearly with all customers

Excellent documentation skills

Good comprehension skills ability to clearly understand and state the issues customers present

Ability to concentrate follow customers issues without distraction to resolution

Good composition skills ability to compose a grammatically correct, concise, and accurate written response

Work successfully in a team environment as well as independently.

Transportation Operations Specialist:

TOC (Transportation Operation Center) is the central command and control center for Transportation Execution across the Amazon Supply Chain network supporting multiple geographies like NA, UK, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC), from Amazon FCs to carrier hubs and from Amazon Delivery Stations to customers. In case of any exceptions, TOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving TOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, TOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazons ability to serve its customers on time.

Seller Support:

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Seller Support team acts as the primary interface between Amazon and our 3rd party sellers. We obsess over providing world class support to 3rd party Sellers on the Amazon platform. We strive to predict the Seller's needs before they recognize they may need our support, create innovative self-help tools, and provide solutions to help our partners better serve their customers.

The role of the Seller Support Associate provides candidates with an opportunity to join a diverse, multicultural team with direct partnerships across 11 worldwide locations. Amazon and Seller Support pride ourselves on growing talent and leadership from within, the Seller Support Associate role is an exciting entry point into an organisation with endless career opportunities. Candidates should expect to spend their initial 12-18 months learning the Seller Support business, perfecting their technical skills and customer advocacy as well as learning new skills such as mentorship, coaching, negotiation, process improvement and account management as they identify the next step in their career path with Amazon. Historically Seller Support Associates have progressed their careers with Amazon in areas such as editorial, data analysis, workflow & capacity planning and training as well as leadership roles i.e. team leads, supervisors and managers.

Salary: INR 1,75,000 - 4,00,000 P.A. Transport, Night Shift Allowance, Over Time Benefits, Sodexo meal vouchers, Performance Incentives (if applicable)

Industry: BPO / Call Centre / ITES

Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category: Associate/Senior Associate -(NonTechnical)

Role: Associate/Senior Associate -(NonTechnical)

Keyskills:

Night ShiftOperationsCustomer ServiceCommunication SkillsProcess ImprovementNetwork MonitoringCapacity PlanningTechnical SkillsSupply ChainProblem Solving

Desired Profile:

Education:UG -Any Graduate - Any Specialization, Graduation Not Required

PG - Any Postgraduate - Any Specialization, Post Graduation Not Required

Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required

Company Profile:

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

Contact Details:

Recruiter Name:Mr./Ms.

Contact Company:Amazon Development Centre (India) Pvt Ltd

Telephone:91-40-000000000

Address :Amazon Development Centre (India) Pvt. Ltd. ,9th and 10th Floor, Building No.9, ,Raheja Mind Space, ,Madhapur,Hyderabad,Hyderabad,Telangana,India