GlobalLogic Walkin Recruitment 2015-2016 for fresher from 7th to 9th December

GlobalLogic Job Openings in Gurgaon for freshers as Email and Chat Support Position.

Any graduate and PG freshers are eligible to attend this drive.

Interested and eligible candidates can directly attend the walkin interview at the below mentioned location.

Company Name :   GlobalLogic

Qualification :   Any Graduate, PG

Experience :   0 - 3 years

Job Location :   Gurgaon

Job Role :   Email and Chat Support

Industry Type :   IT-Software / Software Services

Salary : Not Disclosed

Website :   www.wizdomjobs.com

About The Company:

GlobalLogic is an offshore software R&D services company with a headcount of 8500+ world-wide and has headquarters in McLean, Virginia and San Jose, California. GlobalLogic provides full-life cycle product development services, including software product design, product development, quality assurance, product support and consulting services.

The company specializes in telecommunications, wireless products and mobile devices, machine-to-machine, cloud computing, medical devices, digital media, commerce and business technology.

Job Description:

Graduate in any discipline

1 year of relevant work experience in product support via Chat & email will be preferred.

Strong analytical, problem solving and troubleshooting skills

Capable of thinking critically

Attention to detail with the ability to complete a large volume of work quickly and independently

Ability to work collaboratively in a diverse team environment.

Proactive approach (ability to discern trends and solutions to process/user issues, ability to innovate and suggest process improvements)

Excellent written communication skills in English for email and chat support channels

Open to work in 24*7 environment including holidays.

Enthusiasm for customer service

Passion for Google's consumer products, with a strong desire to acquire in-depth product knowledge

Good keyboarding skills

Team player with very good interpersonal skills and forward-looking attitude

Open to ideas/feedback

Required Skills:

Provide chat, email support to resolve user problems with proactive troubleshooting

Follow predefined (as trained) support procedures and policies

Master the use of our support channels, processes & tools

Identify and report Partner/user issues & feedback through appropriate channels.

Proactively identify opportunities to optimize and develop processes & tools geared toward improving internal efficiency, resolution rate and customer satisfaction.

Effectively and judiciously escalate issues with clear communication

Support team lead/ manager when required

CSAT/resolution rate initiatives

Ability and willingness to quickly complete large volumes of work with high quality

Work and communicate with cross-functional teams (engineering, sales, product specialists, etc) using various channels of internal communication regarding Partner issues.

GlobalLogic Selection Process:

Written Test - 1 hour

Typing speed test - 1 Minute

Face to Face Interview

Document Required (Original and Photocopies):

SSC Marksheet

HSC/Diploma Marksheet

Graduation & Post Graduation all years’ mark sheets

Photo ID proof (Pan Card/ Passport / Driving License / College ID)

2 photographs

Resume

GlobalLogic Walkin Details:

Walk-in Date: 7th to 9th December 2015

Walk-in Time: 8 AM - 1 PM

Interview Venue:

GlobalLogic Technologies Ltd.
Plot No - 431 , Phase - 3
First Floor, Udyog Vihar
Gurgaon.

LandMark : Behind Educomp , Near Wipro

Nearest Metro Station : Sikanderpur

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