Urgent Opening for Team Leader
One Point One Solutions
1 - 6 yrs
Navi Mumbai , Mumbai
Salary : 1,00,000 - 2,75,000 P.A
Openings : 20
Job Description:
WE ARE HIRING FOR TEAM LEADER (INBOUND)
Please find the JD below:
- Controlling people attrition and absenteeism by being People focused with orientation of resolving
people related issues. Giving adequate time to all people in his team.
- Quality and customer focused by ensuring the quality targets and activities are planned and
controlled.
- Basic process metrics management like ACHT, Collections, Login hrs, C-SAT scores, Call quality
scores, Product test scores etc as defined for his level.
- Agent level feedback for quality and product
- Reporting basic escalation to supervisor.
- Should be comfortable with Turbhe location
You can come directly to our office for interview
Interview address:
1Point1 Solutions Pvt Ltd
C/42, TTC Industrial Area,
MIDC, Opp Nocil Company,
Village Pawane, Turbhe.
Navi Mumbai - 400 705,
OR You can call on below number for more information
Sandeep
7208000447
Keywords:
Inbound, E - commerce, Inbound Upselling, Inbound sales
Salary : INR 1,00,000 - 2,75,000 P.A
Industry : BPO / Call Centre / ITES
Functional Area : ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category : Voice
Role : Team Leader -(NonTechnical)
Keyskills:
BPO KPO Customer Service Operations LPO ITES Call Center Inbound Sales Team Leading Call
Quality Customer Focus
Desired Candidate Profile:
Education-
UG: Any Graduate - Any Specialization, Graduation Not Required
PG:Any Postgraduate - Any Specialization, Post Graduation Not Required
Doctorate:Any Doctorate - Any Specialization, Doctorate Not Required
Please find the JD below:
- Controlling people attrition and absenteeism by being People focused with orientation of resolving
people related issues. Giving adequate time to all people in his team.
- Quality and customer focused by ensuring the quality targets and activities are planned and
controlled.
- Basic process metrics management like ACHT, Collections, Login hrs, C-SAT scores, Call quality
scores, Product test scores etc as defined for his level.
- Agent level feedback for quality and product
- Reporting basic escalation to supervisor.
- Should be comfortable with Turbhe location
Company Profile:
One Point One Solutions
One Point One Solutions Pvt. Ltd is a global business process outsourcing company with deep
industry and business process knowledge, a partnership approach and comprehensive service
offerings that enable us to deliver business value to all the leading and growing companies. We offer
a wide range of services across Banking and Financial Services, Telecommunications, Manufacturing
services, Supply chain management, Insurance and Retail management services. One Point One
Solutions Pvt. Ltd very finely weaves across services through the customer lifecycle, including
customer acquisition, customer care, billing, collections and transaction processing.
One Point One Solutions Pvt. Ltd leverages on its technology solutions that best suit our clients and
provide them with operational excellence. We offer the benefit of efficiency and increased efficacy to
all our clients, which help them to meet their needs in a timely and cost-effective way.
Having branched out geographically across India, we are now expanding globally. Our strategic
alliances in China will materialize in the latter part of 2015-16, where we will be conducting our
business in both Mandarin and Cantonese.
Our proficiency across capabilities within the BPO space has helped us expand our business
proposition in both inbound and outbound process management services. With our unswerving focus
on client satisfaction and a keen eye for innovation, we have successfully partnered our clients in
expanding their business, both vertically and horizontally.
Our biggest differentiator is our approach to "extending your enterprise." We understand that working
the way our clients work is key to outsourcing success. Clients elect to partner with us quite simply
because our management practices, systems and processes are geared to a simple fact - outsourcing
succeeds when the provider works hand-in-hand with the client, bringing new processes and systems,
new performance-enhancing techniques and skills, fundamentally solving business problems and
moving the dial together, and not imposing their culture.
Flexibility is the cornerstone of our success. Not all organizations seek to implement radical change.
We engage with equal passion with clients seeking to implement a "trial and learn" model, one
process at a time, as with those aiming to transform multiple processes or complete functions at once.
Clients expect their providers to have a deep level of industry and process intimacy. So whether you
seek to outsource shared back-office processes, such as finance and accounting, procurement, human
resources administration, customer care and research and analytics or industry-specific processes, we
ensure that we leverage our deep industry knowledge to ensure that your outsourcing succeeds.
Our relentless focus on quality has been acknowledged independently by the industry. We ensure that
continuous improvement is built into our processes rather than managed as a one-off project.
Recruiter Name : HR.Geeta
Contact Company : One Point One Solutions
Website:http : //www.1point1.in
Telephone : 91-8080214296
Reference Id : 2525
Visit : www.bookofcareer.com
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