Walkin Interviews for Dispute Analyst(day Shift) @ American Express
American Express India
0 - 5 yrs
Gurgaon
Gurgaon
American Express India Careers
Walkin Interview
2nd April - 30th April 11 AM
Salary : 2,25,000 - 3,75,000 P.A. Performance Linked Incentives
Openings : 12
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Qualification | Graduate or Post-Graduate in any field from a recognized University can apply. |
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Job Description:
Overview of the Business:
At American Express, we serve customers, not transactions. Were widely known for providing
superior customer service and have been recognized for a number of achievements including being
ranked highest in customer satisfaction within the credit card industry by J.D. Power for seven consecutive years.
Job responsibilities:
Review the disputed claims of AmEx card holders.
Analyze and decide on accepting or rejecting a disputed claim.
Respond to all customer queries in a timely and comprehensive manner to ensure customer
satisfaction.
Deliver to the employees, customer and shareholder metrics as per goals.
Highlight issues through feedback and recommend changes in workflows, procedures, service levels,
based on customer demands to meet their needs and ensure quality service is given at all times.
Analyze complex information and make sound decisions.
Balance customer interests with the interests of American Express.
Does the job required working in shift: No
Educational Background Required:
Graduate or Post-Graduate in any field from a recognized University can apply.
Salary : INR 2,25,000 - 3,75,000 P.A. Performance Linked Incentives
Industry : BPO / Call Centre / ITES
Functional Area : ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category : Voice
Role : Associate/Senior Associate -(NonTechnical)
Keyskills:
Service Quality Customer Satisfaction Customer Service customer care customer care executive
customer service executive csd csr cse customer suppo Analyst Dispute Fraud Non VOice Backend
American Express Amex
Desired Candidate Profile:
Education-
UG: Any Graduate - Any Specialization, Graduation Not Required
PG:Any Postgraduate - Any Specialization, Post Graduation Not Required
Doctorate:Any Doctorate - Any Specialization, Doctorate Not Required
Experience Required:
Prior customer service experience with a passion for building customer loyalty through exceptional
listening, relationship building, and strong written and verbal communication.
Skills Required:
Strong written and verbal communication.
Ability to work in a fast paced metric driven environment with proficient multitasking and navigation
in a windows environment.
Analytical mind & attention to detail.
Knowledge of Amex card product would be preferred.
Offer of employment with American Express is conditioned upon the successful completion of a
background verification check, subject to applicable laws and regulations
Note: Interested applicants may walk-in directly at the below mentioned offices along with a hard copy of resume and two passport size photographs.
Address1:
American Express Commercial Block -3,
Zone-6,
DLF City Phase-V Gurgaon 122009,
Haryana
(Mon - Fri).
Address2:
BF-1 , 3rd floor ,
Above HDFC bank nearest metro Tagore Garden gate no-1,
New Delhi -110027(Mon - Sat).
Address3:
E-2/7-8 Second Floor,
Near Subway,
Above VLCC, Main Market,
Malviya Nagar,
New Delhi. 110017
( Mon - Sat).
Company Profile:
American Express India
About American Express:
We are a global services company and the world's largest card issuer. Our direct relationships with
many millions of consumers, businesses and merchants worldwide-combined with our leading edge
marketing, information management and rewards capabilities-enable us to offer an array of valuable
services that enrich lives, build business success, encourage financial responsibility and create
communities of people with common interests.
American Express for 8th consecutive year has been voted among India's top 10 workplaces by the
Great Place to Work institute. We ranked 1st in Financial Services, 1st in organizations using
analytics to drive Employee Engagement and 1st in best companies Engaging Frontline Staff. We also
ranked 2nd in best companies Developing People Managers. We ranked 4th in best companies for
Diversity and Inclusion and 4th in best companies for Rewards and Recognition.
In recognition of our consistent performance, we were nominated to the Great Place to Work "Hall of
Fame".
Recruiter Name : Talent Acquisition Team
Contact Company : American Express India
Address : Commercial Block - 3, Zone - 6,DLF City Phase 5,Gurgaon –
122002GURGAON,Haryana,India 122002
122002GURGAON,Haryana,India 122002
Reference Id : GDN - Walkin-in
Walkin Interview
2nd April - 30th April 11 AM
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