Accenture walk-in for Service Desk Agent

Accenture walk-in for Service Desk Agent

Company             :               Accenture

Job Role               :               Service Desk Agent

Eligibility               :               Bachelor's Dergee

Experience         :               0 - 1 Year

Job Location       :               Gurgaon

Walk-In Date      :               28 & 29 May 2016

Walk-In Time     :               10:00 AM - 01:00 PM

Website               :               www.bookofcareer.com

Company Profile:

Accenture is a global management consulting, technology services and outsourcing company, with approximately 261,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world's most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$27.9 billion for the fiscal year ended Aug. 31, 2012.

Job Description:

Provide excellent chat and email support to resolve user problems with their accounts.

Quickly identify and escalate user reported issues to the team lead and cross functional partners, ensuring swift resolution of bugs or emerging problems.

Demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement.

Follow strict guidelines and procedures; ability to follow the direction of management and receive coaching and provide customer feedback.

Ability and willingness to quickly complete large volumes of work with high quality.

Job Requirements:

Bachelors Degree in any stream a MUST. B.E./B.Tech & MBA are not eligible.

Candidates with 0-6 months of experience can be considered.

Attention to detail with the ability to complete a large volume of work quickly and independently.

Predominantly support through email, chat & remote support.

24x7 Support, shifts based on roster.

This means role requires working in US / Night shifts and weekends and on national holidays.

Effective probing and comprehension skills.

Problem solving skills with customer centric approach.

Active user of the internet and online applications.

Excellent written English language communication skills.

Openness to work flexible hours as required, including night shifts and holidays.

Experience working collaboratively and proactively in a diverse team environment.

Venue Details:

Accenture DDC5, Building No. 6,

Tower-A, Unitech Infospace (SEZ),

Sector-21, Dundahera, Gurgaon 122001.