Amazon Walkin For Customer Service Associate - 11th May to 20th May

Amazon Walkin For Customer Service Associate - 11th May to 20th May

0 - 5 Years

Pune

INR 1,75,000 - 2,50,000 P.A. Transport Allowance, Night Shift Allowance, Sodexo Meal Coupons, Over Time Benefits.

Walkin Interview from 11th May to 20th May from 10 AM

website   :   www.bookofcareer.com

Job Description:

We invite Freshers and Experienced candidates with good communication skills for Customer Service Associate openings.

Compensation details INR 1,79,000 to 2,62,000 PA .

Additional benefits - Transport Allowance, Night Shift Allowance, Sodexo Meal Coupons, Over Time Benefits.

Job Location      :   Pune

Interview Location: Pune

Walk in dates 11th May to 20th May

Time: 10 am to 3 pm

Venue :

Amazon Development Centre India Pvt. Ltd.

First Floor, Trion IT Park, 7 - Nagar Road,

Behind Inorbit Mall,

Vadgoan Sheri, Pune - 411014

An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

Knowledge & Skills Required:

Communication Skills:

Excellent communication skills (written and verbal)

Ability to communicate correctly and clearly with all customers

Excellent documentation skills

Good comprehension skills ability to clearly understand and state the issues customers present

Ability to concentrate follow customers issues without distraction to resolution

Good composition skills ability to compose a grammatically correct, concise, and accurate written response

Work successfully in a team environment as well as independently

Computer Knowledge/Skills:

Ability to use a desktop computer system

Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer

Excellent typing skills

Demonstrates understanding of the Internet, Amazon.com website, and competitor websites

Demonstrates an ability to successfully navigate websites

Demonstrates a proficient knowledge of email applications

Demonstrates an ability to learn in various media

Ability to successfully adapt to changes in the work environment

Customer Focus: 

Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment

Ability to empathize with and prioritize customer needs

Demonstrates interpersonal skills with a diverse customer base

Demonstrates conflict resolution, negotiation, and de-escalation skills

Demonstrates ownership to resolve challenging customer issues, escalating when necessary

Ability to determine customer needs and provide appropriate solutions

Maintain regular and reliable attendance, including the daily schedule as assigned

Flexible with the working schedule; may be expected to work weekends, holidays and events

Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

Problem Solving Skills:

Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned

Ability to approach problems logically and rationally

Action oriented and self-disciplined

Organized and detail-oriented

Ability to quickly and effectively prioritize work time in various departments to meet business need

Ability to maintain composure in highly escalated situations

Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.

Salary                   :               INR 1,75,000 - 2,50,000 P.A. Transport Allowance, Night Shift                                                              Allowance,       Sodexo Meal Coupons, Over Time Benefits.

Industry               :               Internet / Ecommerce

Functional Area  :               ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category    :               Associate/Senior Associate -(NonTechnical)

Role                    :               Associate/Senior Associate -(NonTechnical)

Keyskills:

XPWordWindowsCustomer FocusInternet ExplorerCommunication SkillsMS OutlookConflict ResolutionCustomer Servicecustomer carecustomer service executivecustomer supportcustomer care executivewalkinfreshercsa

Desired Profile:

Education:UG -Any Graduate - Any Specialization, Graduation Not Required

PG - Any Postgraduate - Any Specialization, Post Graduation Not Required

Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required

Company Profile:

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

Contact Details:

Recruiter Name:Mr./Ms.

Contact Company:Amazon Development Centre (India) Pvt Ltd

Telephone:91-00-00000000

Address :Amazon Development Centre India Pvt. Ltd ,Trion IT Park, Survey No: 35 ,7 Ahmednagar Road, Village Vadgoan Sheri, Taluka Haveli,,PUNE,Maharashtra,India