Technical Support Associate

Technical Support Associate

IBM India Pvt. Limited

3 - 5 yrs

Bengaluru/Bangalore

 Salary : Not Disclosed by Recruiter

Website               :               www.bookofcareer.com             

Job Description:

About IBM India:

IBM has been present in India since 1992. IBM India's solutions and services span all major 

industries including financial services, healthcare, government, automotive, telecommunications and 

education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps 

clients transform and succeed in challenging circumstances. The diversity and breadth of the entire 

IBM portfolio of research, consulting, solutions, services, systems and software, uniquely 

distinguishes IBM India from other companies in the industry.

Business Unit Introduction:

The IBM Global Account (IGA) is in partnership with the IBM CIO and IBM's BTIT leadership in 

providing IT services to IBM India and its business units. It supports the technology that manages 

IBMs operations and underpins IBM's business transformation. By providing application 

management services, business transformation outsourcing services and infrastructure services, 

IBMers everywhere in India are able to connect to the IBM network and use On Demand Workplace 

(w3) and IT tools such as IBM Standard Software Installer, Lotus Notes, and Same time. IGA can be 

considered a virtual "living lab" showcasing IBM products, technology and on demand capabilities.

Role:

You will be involved in Providing Voice & E-Mail Technical Help Desk Services support to IBM 

Internal End Users and External Commercial Account End Users across North America, EMEA & 

AP.

Responsibility:

You will be required to handle inbound calls / emails / chats regarding technical issues for end users

Salary                  :               Not Disclosed by Recruiter

Industry               :               IT-Software / Software Services

Functional Area  :               ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category    :               Voice

Role                    :               Associate/Senior Associate -(Technical)

Keyskills:

technical support service operations lotus notes it services automotive consulting tools outsourcing 

healthcare

Desired Candidate Profile:

Education-

UG: B.Tech/B.E.

PG:Post Graduation Not Required

Doctorate:Any Doctorate - Any Specialization, Doctorate Not Required

Company Profile:

IBM India Pvt. Limited

IBM India Pvt. Limited

Recruiter Name:HR

Reference Id:39573BR