walkin for customer Service Inbound Voice Process from 13 to 25 may at mumbai

walkin for customer Service Inbound Voice Process from 13 to 25 may at mumbai

Citibank, N.A

Skills : BPO KPO Inbound Voice Process Inbound Calls Calling Communication Skills Tele - Calling Customer Ser

Experience Required : 0 - 3 Year(s)

Job Location : Mumbai

Website               :               www.bookofcareer.com

Job Description :

- Displaying complete onus to the customers query/problems

- Delivering service with requisite Courtesy and Accuracy

- Nil Defects (100% adherence to product and process)

- Ensuring Nil Customer complaints

- Ensuring excellent SLS scores

- Escalating/highlighting customer problem incidences

- Adherence to service and sales compliance

- Cross Selling/upselling on set products (assets and liabilities products)

- Ensuring Process efficiency by achieving set targets of call quality

Walkin Date : 05/13/2016 - 05/25/2016

Walkin Time : 09:00 a.m

Walkin Venue :

Citibank, B6 Building(North Wing),7th Floor Nirlon Knowledge Park, Next to HUB Mall, Goregaon East, Mumbai-400063