Walkin For Service Delivery Manager- 21st May 16 Saturday- HYD.
SONATA SOFTWARE LIMITED
5 - 10 yrs Hyderabad / Secunderabad
SONATA SOFTWARE LIMITED Careers
Job Description:
We are looking for Service Delivery Manager with the following skills and we are having walkin interviews for this skill at our Hyderabad office.
Address:
Sonata Information Technology Limited,
No 1-10-176,Begumpet Main road
Opp Hyderabad Public School,
Hyderabad-500016
Contact person- Sandeep
Date: 21st May 2016.
Timings- 10.00 am to 1.00 pm.
Candidates can walk in with a copy of their CV and a Valid photo id proof.
Note: There would be a round of profile screening. Also if you have taken interviews with Sonata in the past 6months please ignore this mail.
NOTE: Working hours would be rotational shift.
Role: Service Delivery Manager
Microsoft Services help customers realize their full potential through accelerated adoption and productive use of Microsoft technologies. We are a global team of highly dedicated professionals who deliver world class services with partners, earning customer confidence, trust, and loyalty by improving the overall Customer and Partner Experience, serving as the customer advocates within Microsoft and driving customer-centric product improvement.
Professional Direct for Microsoft Azure is a Microsoft services & support offering targeted at mid-sized customers and ISVs. This is a customer facing role and would require the individual to act as the customers advocate.
RESPONSIBILITIES SUMMARY:
Help customers adopt the services by providing lite advisory support on migration, architecture and deployment topics by answering simple how to questions and for more complex asks, pointing customers to the best self-service resources available online and when applicable, making partner referrals via Pinpoint.
Help drive improved support CPE for customers using Microsoft Azure
Conduct initial customer onboarding session to clarify how to get the most out of their Professional Direct services purchase, along with helpful Azure onboarding self-service resources
Serve as the primary contact for Professional Direct for Azure customers with reactive support escalations, providing local business hours escalation assistance, advocacy and support (US, UK, Canada).
As a global team, the role might need to be work in flexible hours and would require the individual to work in customer time zones. Should be open for 24/7 Support model
Quickly develop client relationships and trust, and ensure client/partner expectations are being set and met
Work in collaboration with multiple Microsoft teams including Azure Support, Depth Queues, Operations, Engineering, and Commerce/Billing to drive resolution of escalated tickets
Communicate escalation findings clearly and confidently to executive levels within the customer and within Microsoft
Listen to and communicate the voice of the customers within Microsoft
Provide training and documentation feedback, updating role documentation as needed
QUALIFICATIONS:
SOFT SKILLS
Must be able to quickly develop trust and rapport with customers (most of the time they are of this profile: Enterprise Architects, CxO's, Development & Test Management, IT Directors)
Passion for customer advocacy in technology domain.
Strong communications skills in spoken and written English
Effective, polished interaction with customer, Microsoft Services, Support and Azure development teams at the appropriate technical depth
Ability to work independently
Must be a great Customer advocate
TECHNICAL SKILLS (Preferred/Optional)
Understanding of cloud vs. on premise computing. Solid understanding of fundamentals of cloud computing.
Level 100+ understanding of the Azure Platform and architecture
A strong knowledge of the Microsoft Windows platform
Familiarity with networking concepts including VIPs, NAT, DNS
Familiarity with Virtualization concepts and virtual system administration
Familiarity with Hyper-V configuration and administration
EXPERIENCE (Preferred)
5+ Years Systems Administrator, Network Operations, or Customer Service
2+ Years Azure Billing or Technical Support
EDUCATION/CERTIFICATION
B.S. degree in Computer Science, MIS, business or equivalent
B.E/B.Tech in Computer S.C or Information Technology
MCSE, MCPD, or MCAD preferred
Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: IT Software - Application Programming , Maintenance
Role Category:Programming & Design
Role:Team Lead/Technical Lead
Keyskills:
Excel
Macros
Web Services
SAAS
SAML
Project Management
Production Support
azure
Cloud Computing
Technical Support
customer support
Desired Candidate Profile
Education-
UG: B.Tech/B.E. - Any Specialization, B.Sc - Any Specialization
PG:Any Postgraduate, Post Graduation Not Required
Doctorate:Any Doctorate - Any Specialization, Doctorate Not Required
Please refer to the Job description above
Company Profile:
SONATA SOFTWARE LIMITED
Sonata Software, headquartered in Bangalore, India, is a leading IT consulting and services company. Sonata's customers are located across the US, Europe, Middle East and the Asia-Pacific region. Its portfolio of services includes IT Consulting, Product Engineering Services, Travel Solutions, Application Development, Application Management, Managed Testing, Business Intelligence, Infrastructure Management and Packaged Applications. As per the industry rankings released by NASSCOM for 2008-09, Sonata Software figured among the Top 20 IT Software Services Exporters in India for the second consecutive year. Sonata Software has also been ranked Global #2 in the 2008 Top Ten ESO : Outsourced Software Development in The Black Book of Outsourcing.
Recruiter Name:HR
Contact Company:SONATA SOFTWARE LIMITED
Email Address: [sandeepraja.b@sonata-software.com]
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