walkin for technical Support Process from 12 to 15 may at chennai

walkin for technical Support Process from 12 to 15 may at chennai

HCL

Skills : semi voice tech support customer support Technical Support tsr tse technical support executive chat

Experience Required      :               0 - 1 Year(s)

Job Location                   :               Chennai

Website                           :               www.bookofcareer.com

Job Description :

To answer enquiries on chat in a polite and professional manner

Provide customers with product and service information

Respond to customer inquiries

Handle and resolve customer complaints

Identify and escalate priority issues

Complete call& transaction logs

Capture customer data accurately.

Desired Candidate Profile:

Basic customer service skills

Basic computer skills

Good communication skills (Written & spoken)

Good typing /keyboard handling skills

flexible to work in any shifts

Ability to multi-task (handling 3 chats concurrently).

Sales experience & relevant knowledge is an added advantage.

Rounds of Interview:

Intitial screening

Written Test

Typing Test

Operations Round

HR Discussion

Walkin Date : 05/12/2016 - 05/15/2016
Walkin Time : 09:00 a.m

Walkin Venue :

HCL Technologies ltd, BSERV,

No.107 & 108, WSS Towers, Harris Road

Mount Road, Chennai - 600002

Landmark : Near Casino Theatre