walkins for Non Voice - (executive) from may 30 and 31 at Chennai

walkins for Non Voice - (executive) from may 30 and 31 at Chennai

HCL Technologies Limited

Skills : Non Voice

Experience Required : 0 - 1 Year(s)

Job Location : Chennai

Website               :               www.bookofcareer.com

Job Description :

Responsible for managing all intraday management processes in support of operations to achieve the business objective of achieving business service level objectives and maximizing efficiency and occupancy.

Contribute to consistently achieving service level goals by real-time management of call center resources.

Providing leadership teams with timely, accurate reports on intraday performance and impacts.

Major Duties

To attend weekly and daily staffing review meetings with management and forecast / scheduling analysts detailing previous and current weeks performance and forecast performance of remainder of current week and next week, while also identifying the risks.

Monitor real-time adherence to schedules for call center associates.

Manage associate call-in line and update schedules to reflect accurate intraday projections.

Provide day of impact analysis for outages, staffing shortages, and other unplanned events.

Communicate effectively with internal and external customers in accordance with the companys policies, procedures, guidelines, and common practices.

Effectively communicate with peers and those we support in the business to ensure high quality and timely completion of work requests.

Self-motivated with the demonstrated ability to learn and apply new information quickly, work independently, and take initiative.

Demonstrate working knowledge and adherence to all HR & WFM policies, procedures, guidelines, and practices.

Skills Required:

Excellent written and verbal communication skills are required to interface effectively with staff, managements, and various other internal and external customers.

Regular, punctual and consistent attendance.

Ability to work in a team oriented environment focused on cross training and sharing workload responsibilities.

Ability to meet deadlines.

Ability to work outside of normal schedule with little or no notice.

Ability to perform additional tasks as assigned.

Strong analytical and organization skills, including trend analysis.

Proficient in Microsoft Office, as well as other related applications

Qualification - Any Graduates

Fresher - 2016 Eligible

Walkin Date : 05/30/2016 - 05/31/2016

Walkin Time : 10:00 a.m

Walkin Venue :

Venue : HCL Technologies Bserv

Navins WSS Towers, 107 Harris Road,

Pudupet,Chennai 2

Near Casino Theatre

Contact Person :HR JENITA

Date : 30th May 2015 to 31st May 2016

Time : 10 AM onwards