walkin for Order Management Specialist / Order Fulfillment Specialist on 25 june at bangalore
Thomson Reuters India Pvt Ltd
Skills : Order Processing Data Management Credit Management Order Fulfillment Order Management Team Leading D
Experience Required : 0 - 3 Year(s)
Job Location : Bangalore
Skills : Order Processing Data Management Credit Management Order Fulfillment Order Management Team Leading D
Experience Required : 0 - 3 Year(s)
Job Location : Bangalore
website : www.bookofcareer.com
Job Description :
1. Manage the order process for select products; this includes entering orders into specialist permissioning or electronic fulfilment systems and working with internal customers to ensure the order is fulfilled according to agreed turnaround times and with accuracy.
2. Escalate all delays to internal groups as appropriate
3. Take responsibility for selected customer related tasks within the allocated customer portfolio and other assignments as requested by the team leader - this will include Daily Contact Management and the maintenance of standard names
4. Manage internal customer queries and communication in a professional and service-minded manner ensuring that resolution is provided even if not directly within own brief
5. Work as a team to ensure that internal and external customer's requirements are met - attend team meetings; discharge actions in a timely manner and follow up
6. Take responsibility for CRM data quality in accordance with agreed standards and processes. This includes the maintenance of account hierarchy
7. Resolution of reconciliation discrepancies in conjunction with Data and Compliance
8. Collaborate with and support locally based Order Management Specialist in the regional COMCs in APAC, EMEA and RAM as appropriate for the role.
9. Provide order processing for In-house permissioning.
10. Monitor the group email account to ensure that requests are actioned and completed according to agreed turnaround times.
11. Collaborate with Data & Compliance teams to monitor and resolve and order processing errors
12. Support the regional COMCs for any ad-hoc projects which require additional order process support on the specialist permissioning systems
13. Meet agreed volume, service and quality targets
14. Provide assistance and mentorship to new recruits and less experienced members of staff
15. Be prepared to work abroad on job rotation and knowledge transfer for short periods.
Walkin Date : 06/25/2016
Walkin Time : 09:00 a.m
Walkin Venue :
Divyasree Technopolis, 36/2 & 124, Yamlur Main Road, Varthur Hobli, Old Airport Road. Room Ground Floor
Job Description :
1. Manage the order process for select products; this includes entering orders into specialist permissioning or electronic fulfilment systems and working with internal customers to ensure the order is fulfilled according to agreed turnaround times and with accuracy.
2. Escalate all delays to internal groups as appropriate
3. Take responsibility for selected customer related tasks within the allocated customer portfolio and other assignments as requested by the team leader - this will include Daily Contact Management and the maintenance of standard names
4. Manage internal customer queries and communication in a professional and service-minded manner ensuring that resolution is provided even if not directly within own brief
5. Work as a team to ensure that internal and external customer's requirements are met - attend team meetings; discharge actions in a timely manner and follow up
6. Take responsibility for CRM data quality in accordance with agreed standards and processes. This includes the maintenance of account hierarchy
7. Resolution of reconciliation discrepancies in conjunction with Data and Compliance
8. Collaborate with and support locally based Order Management Specialist in the regional COMCs in APAC, EMEA and RAM as appropriate for the role.
9. Provide order processing for In-house permissioning.
10. Monitor the group email account to ensure that requests are actioned and completed according to agreed turnaround times.
11. Collaborate with Data & Compliance teams to monitor and resolve and order processing errors
12. Support the regional COMCs for any ad-hoc projects which require additional order process support on the specialist permissioning systems
13. Meet agreed volume, service and quality targets
14. Provide assistance and mentorship to new recruits and less experienced members of staff
15. Be prepared to work abroad on job rotation and knowledge transfer for short periods.
Walkin Date : 06/25/2016
Walkin Time : 09:00 a.m
Walkin Venue :
Divyasree Technopolis, 36/2 & 124, Yamlur Main Road, Varthur Hobli, Old Airport Road. Room Ground Floor
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