RedBus walk-in for Associate/Senior Associate
Company : RedBus
Website: www.bookofcareer.com
Job Role : Associate/Senior Associate
Eligibility : Any Graduate
Experience : 2 - 4 Years
Job Location : Bangalore
Walk-In Date : 11 & 12 July 2016
Walk-In Time : 10:00 AM - 02:00 PM
Company Profile:
All the founders used to work in Bangalore at the time (sometime in 2005) - all with top IT MNCs - IBM, Texas Instruments and Honeywell. They were friends from BITS Pilani, one of India's finest engineering colleges. During Diwali that year, one of them wanted to spend the festival in his home town. Since he didn't know his schedule till the end, taking a bus was the only choice. He ran around town hunting for a ticket, but they were all sold out minutes before he reached the travel agents. Bangalore traffic is notorious and can grip you at the wrong time. That's exactly what happened that day. That's when he thought of the possibility of providing consumers the convenience of booking a bus ticket over the internet. The objective was two-fold - to ensure that they don't have to leave the confines of their comfort to book a ticket, and to help them get a ticket when they need it the most.
Job Description:
Provide effective and timely resolution to a range of customer inquiries and follow them up to final resolution.
Coordinate with internal teams and clients for closing the issue at the earliest.
Deliver world class customer service and build customer satisfaction and loyalty.
Meet call quality standards.
Complete call logs and reports.
Strive to provide end to end one-call solution to every customer whom he/she talks to.
Coordinate with internal teams and clients for closing the issue at the earliest.
Deliver world class customer service and build customer satisfaction and loyalty.
Meet call quality standards.
Complete call logs and reports.
Strive to provide end to end one-call solution to every customer whom he/she talks to.
Skills:
Experience in customer service or escalation management.
Good written and verbal communication skills.
Problem Solving Approach.
Conflict Management.
Customer Expectation Management.
Logical reasoning.
Empathy towards customers based on seriousness of the issue.
Self-motivated and flexible to work in shifts.
Good written and verbal communication skills.
Problem Solving Approach.
Conflict Management.
Customer Expectation Management.
Logical reasoning.
Empathy towards customers based on seriousness of the issue.
Self-motivated and flexible to work in shifts.
Venue Details:
RedBus, Ibibo Group Pvt Ltd,
B1 Golden Enclave, Floor 1,
Corporate Block, Old Airport Road,
Bangalore- 560017, Adjacent to HDFC bank.
B1 Golden Enclave, Floor 1,
Corporate Block, Old Airport Road,
Bangalore- 560017, Adjacent to HDFC bank.
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