Urgent Job Opening for E Mail Chat Process @ Chennai
Firstsource Solutions Ltd. hiring for Firstsource Solutions Ltd hiring for E Mail Chat Process @
Chennai - Spot Offer
0 - 3 yrs
Chennai
Firstsource Solutions Ltd. Careers
Salary : Not Disclosed by Recruiter
Openings: 43
Job Description:
Greetings from Firstsource solutions Ltd,
We are hiring E Mail Chat process @ chennai
Designation: E-Mail Support Executive
MINIMUM ELIGIBILITY:
Minimum eligibility criteria to apply to this position:
Excellent communication skills
Age: 19 to 39 years of age
Typing speed - 25 to 30 Accuracy should be above 85%
Education / Qualifications: Graduate in any stream
Post Graduate (Except- LLB / Chartered Accountant / MBBS / ICWA)
Shift: Rotational Shift for Male candidates (No Night shift for female candidates)
Note: Interested candidates Kindly walk-in to the following Venue
(Mention BABU NANDAN HR on Top of your Resume)
Job Description:
Respond to Query/Complaint/Request from customers including follow-up and close looping (Voice
and Email). Support includes (applicable to all processes/queues):
Internal mails from executives on behalf of customer.
Resolving logs received at Customer Service related to Written Correspondence.
Coordination with resolution owners & sending final confirmation/acknowledgement to customers
for forwarded logs (complaint/ request).
Retention Activity Online retention to be maintained by retaining customers who insist to cancel line
by sending an email.
Call back customers for identified cases if required to ensure complete customer satisfaction before
closure of case.
Key operational deliverables will constitute:
Provide higher first transaction resolution for all queries requests and complaints received
Minimum repeat mails from customers
Faster reply to customer mails with minimum turnaround time
Retain customers from voluntarily cancel requests
Interview Venue:
Firstsource Solutions Ltd,
Aneja towers,
Plot No: 4&5, Developed plot estate,
OMR Road,
Perungudi,
Chennai-600096
Landmark: Near Maruti Suzuki Showroom & Opp to SBI Bank
Call me once you reach office Babu Nandan (Sr.HR) 7810992444 / 9840954424
Salary : INR Best in the Industry
Industry : BPO / Call Centre / ITES
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category : Voice
Role : Associate/Senior Associate -(NonTechnical)
website : www.bookofcareer.com
Keyskills:
Non Voice Process Customer Service Interviewing Communication Skills Bpo non voice Non Voice
BPO in chennai E mail chat support Day shift jobs Perungudi OMR Adyar velachery guindy Bpo
Desired Candidate Profile
Education-
UG: Any Graduate - Any Specialization, Graduation Not Required
PG:Any Postgraduate - Any Specialization
Doctorate:Any Doctorate - Any Specialization, Doctorate Not Required
Greetings from Firstsource solutions Ltd,
We are hiring E Mail Chat process @ Chennai
Designation: E-Mail Support Executive
MINIMUM ELIGIBILITY:
Minimum eligibility criteria to apply to this position:
Excellent communication skills
Age: 19 to 39 years of age
Typing speed - 25 to 30 Accuracy should be above 85%
Education / Qualifications: Graduate in any stream
Post Graduate (Except- LLB / Chartered Accountant / MBBS / ICWA)
Shift: Rotational Shift for Male candidates (No Night shift for female candidates)
Note: Interested candidates Kindly walk-in to the following Venue
(Mention BABU NANDAN HR on Top of your Resume)
Job Description:
Respond to Query/Complaint/Request from customers including follow-up and close looping (Voice
and Email). Support includes (applicable to all processes/queues):
Internal mails from executives on behalf of customer.
Resolving logs received at Customer Service related to Written Correspondence.
Coordination with resolution owners & sending final confirmation/acknowledgement to customers
for forwarded logs (complaint/ request).
Retention Activity Online retention to be maintained by retaining customers who insist to cancel line
by sending an email.
Call back customers for identified cases if required to ensure complete customer satisfaction before
closure of case.
Key operational deliverables will constitute:
Provide higher first transaction resolution for all queries requests and complaints received
Minimum repeat mails from customers
Faster reply to customer mails with minimum turnaround time
Retain customers from voluntarily cancel requests
Interview Venue:
Firstsource Solutions Ltd,
Aneja towers,
Plot No: 4&5, Developed plot estate,
OMR Road,
Perungudi,
Chennai-600096
Landmark: Near Maruti Suzuki Showroom & Opp to SBI Bank
Call me once you reach office Babu Nandan (Sr.HR) 7810992444 / 9840954424
Company Profile:
Firstsource Solutions Ltd.
Firstsource Solutions Ltd hiring for E Mail Chat Process @ Chennai - Spot Offer
Firstsource is an innovative provider of customer-centric business process services to the world's
leading organizations - across the Telecommunications & Media, Banking & Financial services,
Insurance, Healthcare and Publishing industries. We've been doing this for over a decade; along the
way, we've developed in-depth business domain knowledge and insight. We leverage this insight to
make your complex business processes easy, efficient, and effective.
Recruiter Name : Mr. Babu Nandan
Telephone : 9840954424
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