Walkin Interview for Remote & Desktop Support role - 23rd April 16
Microland Limited
1 - 5 yrs
Mumbai
Microland Limited Careers
Salary : Not Disclosed by Recruiter
Openings: 10
Job Description:
We are conducting Walkin interviews for Remote support & Desktop Support role 23rd April 16 at
Mumbai.
If interested please walkin on below Venue along with your updated resume :
Microland Limited,
201, Phoenix House,
A Wing,S B Road,
Lower Parel, Mumbai .
Contact person : Shubhangi
Interview Time : 9:30 AM to 3 PM
Exp : 1 to 5 Years
Location : Goregaon / Andheri
shift : 24*7 rotational
No of position : 10
Criteria :
Candidate should be comfortable for 24*7 shift. no transportation facility.
Candidate should be good in terms of communication as its for one of the international customer.
Candidate should be a graduate i.e-10+2+3 or 10+2+4 from affiliated university.
Candidate should have all the set of documents for the companies worked-Offer letter, salary slip,
Experience letter.
Job Description:
Good Communication Skills is must
Should be open to work in 24*7shifts environments
Minimum 1yr experience in desktop support with good experience on Outlook/lotusnote.
Should perform user account creation, deletion, and configuration.
Basic troubleshooting experience needed along with knowledge on the Operating System.
Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional
manner
Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled
Providing first level support on Desktops, Peripherals, and Office automation products.
Route/Assign tickets to the appropriate support group, if necessary.
Identifying and escalating high-severity, priority issues
Updating Pending Tickets with timely, precise, accurate updates
Following-up with end users, if necessary, for closure of pending tickets
Willing to work for 24*7 shifts.
Candidates should have hands on experience or knowledge on Ticketing tools.
Configuring and Trouble shooting of MS OUTLOOK/lotus note-To solve the technical problems
remotely.
Knowledge of Software Installation.
Troubleshooting the Hardware and Software problems.
Please review the important details of www.microland.com
Regards,
Shubhangi Z
Salary : INR As per industry standered
Industry : IT-Hardware & Networking
Functional Area : IT Hardware , Technical Support , Telecom Engineering
Role Category : Technical Support
Role : Customer Support Engineer/Technician
Website : www.bookofcareer.com
Keyskills:
Remote Support remote service desk service desk analyst service desk engineer voice support
desktop it service desk technical service desk desktop support it support it engineer it executive
technical support customer support
Desired Candidate Profile:
Education-
UG: Any Graduate - Any Specialization, Graduation Not Required
PG:Any Postgraduate - Any Specialization, Post Graduation Not Required
Doctorate:Any Doctorate - Any Specialization, Doctorate Not Required
Please refer to the Job description above
Company Profile:
Microland Limited
Microland's Infrastructure Management Service (IMS) is a time-tested and proven service offering
focused on reducing your operational costs and ensuring maximized availability and performance of
your IT. We have gained enormous process and operations maturity through a decade plus of
experience in delivering onsite services to a host of customers across the globe. The experience
gained from designing, building, and managing IT infrastructure solutions on heterogeneous
platforms has been leveraged to provide this service to our global customer base
Recruiter Name:Shubhangi
Contact Company:Microland Limited
Address:201 A Wing Phoneix House,Senapati Bapat MargLower ParelMUMBAI,Maharashtra,India
400001
Website:http://www.microland.co.in
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