Genpact walk-in for Customer Support Associate
Company : Genpact
Job Role : Customer Support Associate
Eligibility : Any Graduate
Experience : 0 - 4 Years
Walk-In Date : 09 May - 31 May 2016
Walk-In Time : 10:00 AM - 02:00 PM
Company Profile:
Genpact (NYSE: G) designs, transforms, and runs intelligent business operations including those that are complex and specific to a set of chosen industries. Our hundreds of long-term clients include more than one-fourth of the Fortune Global 500. Founded as a division of GE in 1997 and then spun off in 2005, Genpact earned 2014 revenues of $2.28 billion and has more than 67,000 employees in 25 countries, with key management and a corporate office based in New York City.
Job Description:
Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment.
Ability to empathize with and prioritize customer needs.
Demonstrates interpersonal skills with a diverse customer base.
Demonstrates conflict resolution, negotiation, and de-escalation skills.
Demonstrates ownership to resolve challenging customer issues, escalating when necessary.
Ability to determine customer needs and provide appropriate solutions.
Maintain regular and reliable attendance, including the daily schedule as assigned.
Flexible with the working schedule; may be expected to work weekends, holidays and events.
Ability to work overtime as required by business.
Venue Details:
Asyst Park, 6th Floor,
GN 37/1, Sector V,
Kolkata-700091, Landmark- Webel More, Near Backstage.
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