RedBus walk-in for Technical Support Engineer

RedBus walk-in for Technical Support Engineer

Company            :               RedBus

Job Role             :               Technical Support Engineer

Eligibility           :               Any Graduate

Experience         :               1 - 3 Years

Job Location       :               Bangalore

Website               :               www.bookofcareer.com

Walk-In Date      :               10 May 2016

Walk-In Time     :               11:00 AM

Company Profile:

All the founders used to work in Bangalore at the time (sometime in 2005) - all with top IT MNCs - IBM, Texas Instruments and Honeywell. They were friends from BITS Pilani, one of India's finest engineering colleges. During Diwali that year, one of them wanted to spend the festival in his home town. Since he didn't know his schedule till the end, taking a bus was the only choice. He ran around town hunting for a ticket, but they were all sold out minutes before he reached the travel agents. Bangalore traffic is notorious and can grip you at the wrong time. That's exactly what happened that day. That's when he thought of the possibility of providing consumers the convenience of booking a bus ticket over the internet. The objective was two-fold - to ensure that they don't have to leave the confines of their comfort to book a ticket, and to help them get a ticket when they need it the most.

Job Description:

1. Interact with end users to provide and process information in response to inquiries,concerns, and requests about products and services.

2. Gather information and determine the issue by evaluating and analyzing the symptoms.

3. Follow standard processes and procedures.

4. Evaluate issues and escalate to relevant team(s) or department(s) if needed.

5. Collaborate with other teams, departments and divisions to resolve issues.

6. Stay current with system information, changes and updates.

7. Tracks each issue to closure and monitors / collates the type of issues occurring frequently.

8. Works with the relevant team to resolve or automate the frequent concerns.

9. Proactively interacts with regional teams / stakeholders to understand concerns.

Skills:

1. Excellent interpersonal and communication skills, both (written and verbal communication).

2. Good aptitude.

3. Decent SQL skills.

4. Basic knowledge of a programming language.

5. Knowledge of relevant software computer applications and equipment.

6. Effective listening skills.

Venue Details:

Redbus.in, 3rd Floor,

Karle Premium#1, Old Airport Road,

Opp. Manipal Hospital, Kodihalli, Bangalore.